What We Collect and Why We Collect It
We collect information you give us directly when you create an account — your name, email address, and the mobile number linked to your bKash, Nagad or Rocket wallet. When you make a deposit or withdrawal, our payment processor records the transaction reference so we can
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match it to your account wallet. We also collect device and session data automatically: browser type, IP address, and pages visited. This helps us detect unusual login patterns and protect your account from unauthorised access. We do not collect payment PINs or wallet passwords at any
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stage. Cookies on our site track your session state so the lobby stays loaded correctly across page refreshes. You can limit non-essential cookies through your browser settings, though doing so may affect how certain account pages display. We retain your account data for as long as
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your account remains active and for a period after closure as required by our internal audit process. Any data we share with payment partners — such as transaction IDs passed to mobile wallet processors — is limited strictly to what those partners need to clear your
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deposit or withdrawal. Eligibility to use our platform and the scope of data we process both depend on your local law and the regions we currently support.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.